Delivery
Delivery to Nova Poshta branch offices and lockers across Ukraine, except for temporarily occupied territories (according to the carrier's rates).
Attention! The parcel storage period at the Nova Poshta branch is 6 days, after which it will be automatically returned.
Orders are shipped from Monday to Friday — until 15:00. Orders placed after 15:00 will be shipped the next day. You can find the nearest branch to you on the delivery service’s website.
Order Acceptance: Monday to Friday, from 9:00 to 17:00.
Payment
Pay online with a bank card.
Online payment via Visa/MasterCard. To do this, when placing the order, choose the payment method by card.
Exchange and Return Policy
We aim to make the process of exchanging or returning items as easy and quick as possible . Our manager will always help you find the optimal solution.
1. Return upon receipt
If you notice damage to the packaging, a discrepancy between the item and your order, or any other obvious defects when receiving the package, you should immediately fill out a Non-Compliance Act with the delivery service worker and refuse to accept the parcel.
Please notify us about the situation right away for quick coordination of reimbursement options (refund or product replacement).
2. Return after receipt
If defects or discrepancies are noticed after receiving the product, please contact our manager or send a description of the situation along with photos to the email address: info@cookit.ua.
After reviewing your request within two business days, we will inform you of the next steps and possible reimbursement options (refund or product replacement).
3. Products of improper quality
You have the right to return products of improper quality in accordance with the requirements of the Consumer Protection Law of Ukraine № 1023-XII, dated 12.05.1991 (as amended). In such cases, we will fully refund your money or replace the product with a quality equivalent, ensuring additional quality control of the batch.
Important information for returns
Please keep the original packaging with the barcode and production date.
When contacting us, we may ask for a photo of the product and proof of purchase (order number or delivery receipt).